why ForeSCITE™ ?
- Over $100 million in proven operating savings. The ForeScite™ system is based on a set of unique algorithms that have been proven in real operating environments. Our clients achieve immediate savings that recur every year.
- 20 years of contact center forecasting experience. ForeScite™ is a product of Destination Excellence. Destination Excellence is a company that specializes in the contact center industry – that is our only focus. Our forecasting experience in the contact center industry spans over 20 years.
- ForeScite™ focuses on the entire forecasting and long-term staffing process. Other forecasting systems focus mainly on FTE forecasting and ignore the importance of contact forecasting. Only ForeScite™ delivers a process that is holistic, works with existing WFM systems, yet is unique to your contact center environment.
- ForeScite™ is the most accurate and flexible forecasting system available to you. Because of our experience in the contact center industry, ForeScite™ “clones” our experience and Destination Excellence becomes an extension of your staff. Our experience provides you with unique algorithms and tools to provide the most accurate and complete forecasting tool that is available in the market today.
- ForeScite™ is a low-cost solution. ForeScite™’s payback period is measured in months, typically six months for a 100 agent FTE center. The larger your contact center, the shorter the payback period. ForeScite™ also does not require any additional staff; in fact, it eases the burden on your forecasting and staffing group.
- ForeScite™ is your competitive advantage. ForeScite™’s strength and benefits add up to give you a competitive advantage.